Policies & Procedures

POLICIES & PROCEDURES

Only registered guests of the hotel permitted on premises.

Reservations are acceptable utilizing VISA, Master Card and AMEX. Credit card must be present at time of check in.

PLEASE NOTE WE ARE A 21 AND OVER RESORT. NO ONE UNDER THE AGE OF 21 WILL BE ALLOWED TO CHECK IN.

Cancellation Policy: We take a 100% deposit upon booking. In order to receive a refund minus any applicable fees, cancellations or modifications must be received via email 14 days prior to arrival.
$50 Cancellation Fee if reservation is cancelled 14 days prior to your arrival date.
Cancellations within 14 days, Same Day cancellations, and Early Departures result in a Cancellation penalty of the in the reservation’s 1st night stay.
Guest may opt to re-schedule their stay for a $50 change fee without being penalized for the 1st night stay.
Nightly rates and stay night minimums vary for some holidays and special events, including PS Modernism Week, BNP Paribas and Coachella Festival Weekends.
All Coachella Festival Weekends and Stagecoach Festival Weekend are non-refundable and non-transferable.
Please note that the hotel is not responsible for flight cancellations or delays, illnesses or weather and strongly recommends guests purchase traveler insurance to cover any unforeseen costs due to the above.

Please note that all ADD-ON items are prepaid at time of reservation, please allow for at least 24 hours when ordering add-on items.

CHECK IN IS AT 4PM, IF SUITE IS AVAILABLE PRIOR TO THAT TIME, WE WILL TEXT YOU.

All rates are subject to 12.5% Palm Springs occupancy tax and 6% Utility Fee and a $20 resort fee.

Rates for rooms and suites are based on single or double occupancy.

The Sunset and Sunflower Haciendas may accommodate up to 4 guests with an additional fee of $50 per night per extra person.

Please contact the hotel for further information.

Pet Fee of $45 per night for ONE PET. $60 per night for TWO PETS with max two pets per room.

All rooms are non-smoking. Violators may be fined $500 or more if there is any detection of a smell of smoke of any kind inside the room.

Smoking is permitted in outdoor areas.

Rates are based on availability and are subject to change without prior notice.

Modifications will be subject to rates on date of modification.

There is a 48 hour cancellation policy for any massage or spa treatment, cancellations received after this time will be subject to a 100% charge.

Staff is available and on-site from 9:30AM TO 6PM.

PLEASE NOTE THAT WE CANNOT ACCOMODATE RESERVATIONS MADE AFTER 5PM FOR SAME NIGHT STAYS.
PLEASE CALL RESERVATION LINE FOR FURTHER ASSISTANCE -833-283-0010.